Last Updated: 13 May 2025
Welcome to Our Online Store
Khwatsi Krafts is an exclusive online store specializing in handmade crafts. We operate entirely online, bringing unique, handcrafted items directly to your home.
Key Features of Our Online Store:
- 🛍️ Secure Online Shopping: All transactions are encrypted for your safety
- 🚚 Nationwide Delivery: We ship across South Africa with reliable couriers
- 📱 24/7 Order Access: Shop anytime through our website
- 💳 Multiple Payment Options: Cards, EFT, and mobile payments accepted
Information We Collect
As an online store, we collect information to process your orders:
- Shipping & Billing Details: For delivery and payment processing
- Order History: To improve your shopping experience
- Device & Browser Data: To optimize our website
- Cookies: To remember preferences and cart items
- Communication records when you contact us
- Website usage data through analytics
How We Use Your Information
We use the information we collect for:
- Processing and fulfilling your online orders
- Communicating about order status and delivery
- Improving our products and online shopping experience
- Sending promotional materials (only with consent)
- Preventing fraud in online transactions
Online Order Process
Here's how ordering works in our online store:
- Browse & Select: Add items to your cart
- Checkout Securely: Enter shipping & payment details
- Order Confirmation: Email with order details
- Production: We handcraft your items (see timeline below)
- Shipping: Dispatched via courier with tracking
- Delivery: Receive your handmade crafts!
Refund Policy for Online Orders
We want you to be completely satisfied with your online purchase:
Returns & Exchanges
We accept returns within 14 days of delivery:
- Item must be unused and in original condition
- Original packaging required
- Proof of purchase needed
- Free return shipping for defective items
Refunds
If approved:
- Refund to original payment method
- Processing within 5-10 business days
- Shipping costs non-refundable (except for defective items)
Damaged Items
Email returns@khwatsikrafts.com with photos for immediate resolution.
Production & Shipping Timeline
As an online store, we prioritize efficient processing:
Standard Orders
- 🛠️ Production: 3-5 business days
- 📦 Shipping: 2-5 business days via courier
Custom Orders
- ✏️ Design Approval: 1-2 business days
- 🔨 Production: 5-10 business days
- 🚚 Shipping: 2-5 business days after completion
Note: Holiday periods may have extended timelines.
What Our Online Customers Say
"The online checkout was so smooth, and my order arrived packed with care! The quality exceeded my expectations."
"I was hesitant to order crafts online, but Khwatsi Krafts made it effortless. The product was even better than the photos!"
"Their customer service resolved my delivery query within hours. Such a professional online shopping experience!"
Why Shop Online With Us?
- ✅ Handmade Quality: Each piece crafted with care
- 🔒 Secure Payments: Encrypted transactions
- 📦 Reliable Shipping: Trackable nationwide delivery
- 💬 Dedicated Support: Quick responses to online queries
- 🔄 Easy Returns: Streamlined online process
Contact Our Online Support
Need help with your online order?
Policy Updates
We may update this privacy policy as our online store evolves. The latest version will always be available on our website.